Cancellation & Refund Policy
Effective Date: 27 April 2026 | Last Updated:
This Cancellation & Refund Policy applies to all purchases made on AstroCalc, accessible at https://astrocalc.in and via our mobile applications. AstroCalc is operated by Divyanshu Verma (sole proprietor), based in India.
1. What You Can Purchase
AstroCalc is free to use. We do not offer subscriptions or recurring billing. The only paid options are one-time purchases:
- AI credit packs — credits used to generate AI insights, sold in 50, 250, and 750 credit packs. Purchased credits never expire.
- Ad-free upgrade — a one-time purchase that removes ads.
- All prices are displayed in Indian Rupees (INR). Payments are processed through Razorpay, a PCI-DSS compliant payment gateway.
Because every purchase is one-time, there are no recurring charges and nothing to cancel. Your credits and ad-free status remain on your account.
2. Refund Policy
Refunds are available under the following conditions:
| Scenario | Refund | Timeline |
|---|---|---|
| Request within 7 days of purchase | Full refund | Processed within 5-7 business days |
| Request after 7 days | No refund | Not applicable |
| Failed transaction (money deducted) | Automatic reversal | 5-7 business days via payment gateway |
| Duplicate charge | Full refund of duplicate | 5-7 business days after verification |
| One-time purchases (e.g., ad-free) | Refundable within 7 days only | 5-7 business days |
Purchases are one-time; partial-use refunds do not apply.
3. How to Request a Refund
To request a refund, email support@astrocalc.in within 7 days of the transaction. Please include:
- Your registered email address
- Date of the transaction
- Razorpay payment ID or order ID (if available)
- Reason for the refund request
We will acknowledge your request within 48 hours and process eligible refunds within 5-7 business days to the original payment method.
4. Payment Disputes
If you experience a payment discrepancy (incorrect charge, failed transaction with deduction, or unauthorized charge), contact us immediately at support@astrocalc.in. We will investigate and resolve the issue within 7 business days.
For disputes related to payment processing, you may also contact Razorpay directly through their support channels.
5. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time. Material changes will be communicated via email or in-app notification at least 7 days before taking effect. The "Last Updated" date at the top of this page will be revised accordingly.
6. Contact
For any questions regarding cancellations or refunds: